1. Processing Time

• All orders are processed within 1-3 business days, depending on the availability of stock and the shipping carrier selected. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Options and Costs

• Shipping costs vary depending on the carrier, delivery location, and the weight of the products. During checkout, you will be presented with available shipping options and their corresponding prices. Please note that shipping fees are calculated based on the details of your order and destination.

3. Shipping Within the United States

• At this time, we only offer shipping within the United States. We work with trusted shipping carriers to ensure timely and secure delivery of your products.

4. Shipping Confirmation and Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to track your order’s progress directly through the carrier’s website.

5. Delivery Time

• Delivery times depend on the shipping carrier and service selected. Estimated delivery times will be provided during checkout. While we aim to meet these estimated delivery windows, please note that delivery times may vary depending on factors outside of our control, such as carrier delays.

6. Shipping Delays

• Baboon is not responsible for any delays caused by the shipping carrier or issues with the delivery address provided. We recommend double-checking your address at checkout to avoid delays.

7. Damaged or Lost Packages

• In the unlikely event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the carrier to investigate the issue and ensure that any necessary actions are taken.

8. Changes to Shipping Information

• In the unlikely event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with the carrier to investigate the issue and ensure that any necessary actions are taken.